Contact

For product questions, corrections or help with an order, email [email protected] or use the form below.

Help us identify the right item

• For a product question, include its name or page link and the size, ingredient, fit or care detail you want checked.
• For an order question, include the order number and the email used at checkout.
• For a damaged or incorrect item, describe the issue and keep the packaging while you contact us.

Please do not include payment-card details or passwords in the form. For delivery coverage and charges, see our shipping policy.

Free returns and return labels

Returns are free, and Meowkai provides a prepaid return shipping label. Email [email protected] with your order number and the item you wish to return to receive the label and return instructions.

Read our return and refund policy for the return-label process and support details.

A useful product question starts with the link

Similar names can cover several sizes, patterns or recipes. Include the link to the exact product you are considering, then tell us which detail would decide the purchase. You do not need to write a long message. “Can you confirm the usable inside width of this pan?” is enough to identify the missing information when it arrives with the product link.

If you are comparing two products, include both links and the point of difference. For a bed, that might be the sleeping space inside the rim. For a harness, it might be the adjustment range. For a food pack, it might be the number of sealed containers and the weight of each one. Those are different questions, and keeping them specific helps avoid an answer about a nearby version.

What to include about fit, contents or care

• Fit: state the measurement you need confirmed and its unit. Outside dimensions, an entrance and an inside floor are separate measurements.
• Pack contents: ask about the delivered selling quantity, not only the count visible in a photograph. For divided trays, say whether you mean whole trays or individual halves.
• Care: name the part you need to clean, such as a removable cover, filled bed, fountain component or bowl.
• Food: include the exact recipe and any question about the current label. A flavor name is not the full ingredient panel.

If your decision depends on information that is currently marked unconfirmed, ask before ordering. We would rather have the question attached to the correct item than have a missing measurement filled in from a similar product. Buying notes explain the available information; they do not establish that an unknown detail has been checked.

Getting help with an existing order

Include the order number, the email used at checkout and the item concerned. If more than one item was ordered, tell us which one the message is about. State the issue in a sentence: a product question after arrival, an incorrect item, visible damage or a delivery question. That keeps the request tied to the right order without requiring unnecessary personal information.

For an item that looks different from the order, keep the packaging and note the model, recipe, size or other identifying words printed on it. Explain which part differs. For damage, describe the affected area and whether the packaging was damaged as well. Do not send passwords, a full payment-card number or an image of financial account details.

Delivery questions

Read the shipping policy for the current delivery coverage and charges. The store's stated delivery estimate is 2–3 days total from order placement, including processing and transit. If you are asking about an individual order, include its number so the question can be checked against that order rather than answered from the general estimate.

A product's dimensions or supplied contents are separate from delivery timing. If both matter to an intended date, list the two questions separately in the same message. Please do not post order information in a public product review or another public page when contacting support directly is the intended route.

Returning an item or correcting a listing

For a return, email the order number and the item you wish to return to request the prepaid label and instructions. Returns are free and Meowkai provides the label. Consult the return and refund policy for the published process, and ask support about any detail you need clarified before sending an item.

You can also contact us without an order to report a listing error. Send the product link, quote the particular statement and explain what you believe is inconsistent. If the information comes from the current package, identify its size or recipe. This is especially useful for offers with several similar versions. A precise correction can be assessed against the exact product instead of being applied to an entire range.