Terms of service
Last updated: October 7, 2026.
Shopping with Meowkai
These terms describe using meowkai.com and shopping at Meowkai. Our online store is hosted on Shopify. For questions about these terms or an order, contact [email protected].
Product information
Review the exact product, size, package quantity, and buying notes before ordering. Product pages explain the source of the listed details and flag information that needs confirmation. For food, treats, grooming products, and accessories, follow the current package directions and care instructions. Contact us before ordering if a missing or conflicting detail affects your choice.
Prices and checkout
Store prices are displayed in US dollars. The checkout shows the order total and any applicable taxes before payment. Review the products, quantities, delivery address, and final total before placing an order.
Order information and assistance
Provide accurate contact and delivery information at checkout. If you need to correct an order detail or request a change or cancellation, email our support team with the order number. For a missing, damaged, or incorrect item, include the order number and a description of the problem so we can identify the order and help you.
Shipping and delivery
Meowkai sells and ships to customers in the United States. Estimated total delivery is 2–3 days from placing an order, including processing and shipping transit. Our shipping policy explains the delivery area and free shipping. Contact support if you have a delivery question or a time-sensitive requirement before ordering.
Returns
Returns are free, and Meowkai provides a prepaid return shipping label. Contact [email protected] with your order number and the item you wish to return to obtain the label and return instructions.
Privacy and appropriate use
Our privacy policy explains how information collected through the store is handled. Use the website for lawful browsing and shopping. Do not submit fraudulent orders, use another person's payment information without authorization, or attempt to interfere with the website.
Your rights and contacting us
These terms do not limit any rights or remedies you have under applicable consumer-protection law.
Email [email protected] or use our contact form for product, order, delivery, or return assistance.